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Frequently asked questions

Have any questions, get them cleared here.

You can also reach out to us on WhatsApp or email: [email protected].

How are the meals delivered?

Meals are delivered fresh and chilled (never frozen) three times a week by our own drivers in temperature-controlled vehicles across the whole of Malta, with free delivery on every order. Deliveries follow this schedule: Sunday afternoon/Monday morning (Mon–Tue meals), Tuesday afternoon/Wednesday morning (Wed–Thu meals), and Thursday afternoon/Friday morning (Fri–Sun meals). You choose a morning (7am–12pm) or afternoon (12pm–8pm) window and receive a 2-hour notification once the route is planned.

How long do the meals stay fresh?

Meals stay fresh for 2-3 days when refrigerated immediately at or below 5°C. If you won’t eat them within that window, freeze them for later use. Reheat in the microwave-safe container for about 2 minutes (some salads and cold dishes are ready to eat as they are). All packaging is recyclable.

What if I need to change something about my plan?

You can pause, switch plans, change the number of days, swap individual meals, update delivery slots or addresses, or cancel at any time - there are no long-term contracts. Use the Customer Dashboard (dashboard.fortify.com.mt) for meal swaps and delivery changes, or your account at fortify.com.mt/my-account for pausing/cancelling. Any change that affects the next week must be made by Wednesday before the Thursday auto-renewal.

For meal plans, when will my first delivery arrive?

If you place your order by Saturday, your first delivery (covering Monday and Tuesday meals) arrives on Sunday afternoon or Monday morning. After that you follow the regular three-delivery weekly cycle. 

Looking for more?

Browse our weekly rotating individual meals, explore our meal plans, or check out our protein bars for your 3PM hunger.